Hotel reception

What they do:

Hotel receptionists are the main point of contact for guests, from arrival to departure. With a warm welcome and professional check-in, they provide the first impression of the establishment and play a crucial role in ensuring guest satisfaction throughout their stay. They accompany guests during their visit, handle inquiries, and bid them a friendly farewell at check-out. As a central communication hub between departments such as housekeeping, food service, maintenance, and wellness, the reception ensures the smooth operation of the hotel. Receptionists coordinate internal processes, act as intermediaries between guest requests and operational capacities, and make sure that information flows accurately and efficiently across the organisation.

Daily responsibilities include processing inquiries and reservations, preparing offers and confirmations, handling billing and cancellations, and updating guest and booking systems. The role requires accuracy, professionalism, and excellent communication skills, both in written and verbal correspondence. Receptionists are also problem solvers, capable of handling last-minute changes, complaints, or special requests with calmness and competence. Through their confidence, empathy, and communication skills, they make every guest feel well cared for.

In addition, they often support marketing and promotional activities, inform guests about current offers, and provide recommendations on regional attractions, wellness options, and dining experiences. A good receptionist stands out for organisation, discretion, resilience, and a strong sense of service. As the face of the establishment, they represent professionalism and hospitality, contributing greatly to the positive image and reputation of the business.

Key skills:

• Guest reception and assistance
• Reservation management, check-in, and check-out
• Written and verbal communication
• Coordination between hotel departments
• Organisation, problem solving, and service orientation